Toronto issue update to home and travelling fans awaiting ticket refunds

Fans who planned to watch Toronto in Canada in 2020 could be left out of pocket if the Wolfpack aren’t given a second chance in Super League.

An update has been issued to fans who had purchased match tickets earlier this year, that are still awaiting refunds following the coronavirus pandemic that not only prevented travel, but eventually caused the Toronto to pull out of the season.

Although tickets were bought through Wolfpack partner Ticketmaster, they are unable to process the refunds because the club has not returned the money to Ticketmaster for it to be refunded back.

Mailbox: Fans still waiting for Toronto ticket refunds

The update also refers to the players and staff, who have been unpaid for the past four months, and the upcoming decision regarding the club’s future.

The email update reads: “We have been working with Ticketmaster through a challenging situation in the last few weeks, and wanted to provide an update as below.

“When the season in Toronto was cancelled all single game tickets were automatically set to refund. Unfortunately Ticketmaster are not in a position to refund tickets at this time. This is because the Wolfpack have not returned money to Ticketmaster for it to be refunded back to ticket buyers (this is not in any way the fault of Ticketmaster).

“This situation was initially brought about by the significant lost revenue from the team dropping out the season after not being able to host home games in Toronto.

“As you may have seen reported in the media our players and staff are unpaid for 4 months, with the team now available for a take-over by our previous ownership.

“This process will be concluded in three weeks time, and we will provide an update to ticket buyers via email as soon as it is.

“Again we are very sorry that the refunds have not been made, and really appreciate your patience and support at this time.”

A Super League meeting recently concluded to give Toronto a further four weeks to prepare their bid to re-join the competition in 2021.

That bid, and a decision on the club’s future, is expected by the end of October.

Prospective new owner Carlo LiVolsi has said he will pay the outstanding salaries of players and staff, believed to be in the region of £500,000, if his bid to take over is accepted.